Refund policy

At DUCA, we carefully pack and check every order before dispatch. Because our products are fragrance decants, we do not accept returns or refunds simply because a customer does not like the fragrance or changes their mind.

Damaged, Leaked or Broken Orders

If your order arrives damaged, leaked, broken, or with any other delivery-related issue, please contact us within 24 hours of receiving the parcel.

To process your request, you must provide:

- Clear photos of the parcel and product
- A short video showing the issue
- Your order number

After reviewing the evidence, DUCA may provide a replacement for the affected product.

Refunds

Our first preference is replacement. If a replacement is not possible, DUCA may offer a refund or store credit depending on the situation.

Refunds will not be issued for:

- Change of mind
- Disliking the fragrance
- Choosing the wrong fragrance
- Used/opened products without a valid damage or leakage issue
- Failure to report damage within 24 hours

For COD orders, if a refund is approved, DUCA will contact the customer to arrange the appropriate refund method.

Important

Customers should inspect the parcel as soon as it is received and report any issue within 24 hours.

DUCA reserves the right to review each replacement/refund request before approval.

(How To Request a Retrun)

contact: 03264699226                                                                                                         email: duca.shop123@gmail.com